FAQ

FAQ....

Q: What is your turnaround time on shipments?

A:  We like to require a minimum of 5-7 business days for all orders to be processed, prepped and shipped out.  If your order is ready prior to that time frame, you bet we will ship it out as quickly as possible.  

All bedding and toss pillows require a 10-14 business days to process, organize and ship.  

While we do inventory our products, this is to ensure on-time delivery in case of low or zero'd inventory of our very popular products!

Q: If I am unhappy with the product I purchased, will I receive a refund or replacement?  

A: We want our customers to be HAPPY!  

For that reason, if you are dissatisfied for any reason with your purchase, we are happy to send a replacement or issue a refund.  All that we ask is that the item be returned unused and in its original packaging.  The customer will be responsible for shipping.  

Q: Do you offer free shipping on everything?  

A: YES!  We offer FREE SHIPPING on every purchase!  Why you ask?  Well, because we want you to enjoy as many of our products as you can without the worry of rising shipping costs based on your order amount, it is as simple as that!  So for that reason, we eat the shipping costs for you!  Now, how's that for customer happiness?

Q: Can I cancel my order?

A: Cancellations on orders within 24 hours will be processed.  Orders older than 24 hours, will be addressed on a case by case basis based on the level of production of that particular product.  All orders that are canceled within the respected time frame will receive a full refund.  

If you are not crowing with delight upon receipt of your fabulous product, we are happy to offer a refund for any Tweenage Co TM product in like-new condition, within 45 days of the purchase date.

Any product you return must be in the same condition you received it and in the original packaging. We will credit the card you used to check out for the purchase price, less shipping, once we receive your return package. You are responsible for the cost of return shipping.

If you receive a product with manufacturing flaws or a product that has been damaged during shipping, we will gladly issue a refund or send a replacement product at no charge. This process can be expedited by providing a photo and clear description of the damage or flaw. If we are unable to verify the flaw through a photograph we may request that you mail the custom product back for confirmation before we are able to process a refund or replacement. If items must be mailed back for verification, we will email a prepaid shipping label to the email address you used to place your order, so that you may return the damaged item free of charge.  Please contact us using our CONTACT FORM.

Q: What do I do if there is something wrong with my order?

A: Please reach out to us via our contact form with your order number and photographs of the issue so we can help make it right!

Q: What are wash instructions for your products?

A: Machine wash warm or cool on a gentle/delicate setting, using a phosphate-free detergent.  Machine dry on a low-temperature setting, remove promptly.  Iron on the reverse side of the fabric.  

For products made with Eco Canvas, Silky Faille, Velvet, Minky, Fleece, or Velvet take care to iron on the reverse side of the fabric using the synthetic setting.

  • Pillows are available in Silky Faille, Eco Canvas, Linen-Cotton Canvas, Cotton Sateen, Velvet, and Faux Suede
  • Throw Blankets are available in Minky, Fleece, and Velvet
  • Tea Towels are available in Linen-Cotton Canvas
  • Napkins are available in Linen-Cotton Canvas and Organic Cotton Sateen
  • Placemats are available in Eco Canvas, Linen-Cotton Canvas, and Organic Cotton Sateen
  • Bedding is available in 100% Cotton Sateen
  • Tablecloths and Runners are available in Luxe Cotton Sateen

Q: What are your pillow inserts made of?

A: 100% polyester fiber enclosed in a polyester/cotton blend cover.

 

Additional Information:

WALLPAPER:

All our wallpapers are fully removable, perfect for renters, kids rooms, dorms, or an easy change in decor! Every Tweenage Company TM wallpaper is PVC-free and printed using water-based, eco-friendly inks.